Worldwide, from Paris.

Yes. MESO offers complimentary shipping on every order, to every destination, with no minimum.

DHL Express, UPS, FedEx, Chronopost, or Colissimo, selected according to destination. Every order is fully insured and requires a signature upon delivery. A tracking link is sent by email as soon as your order ships.

Delivery times depend on the piece:

• In-stock pieces, including vermeil and silver, are dispatched within 2 to 3 business days.
• Made-to-order pieces, including gold, are produced over 4 to 6 weeks, occasionally longer for more elaborate designs.

Each product page indicates the lead time that applies. Once dispatched, delivery itself typically takes 2 to 5 business days.

For orders shipped to France, the European Union, the United States, the United Kingdom, Switzerland, Canada, and Japan, all duties and taxes are included. The price you see at checkout is the price you pay.

For all other destinations, local duties, taxes, and import charges may apply on arrival and are the recipient's responsibility. Charges vary by country and are determined by your local customs authority. We recommend checking your local customs policy before placing your order.

Should a parcel be refused or left unclaimed due to unpaid duties, additional shipping and handling charges may be deducted from any refund issued.

Online orders may be returned for refund within 30 days of receipt, provided the piece is unworn and in its original condition. To qualify:

• The piece must show no signs of wear, scratches, or traces of perfume or cosmetics.
• The original ceramic packaging and certificate of authenticity must be returned with the piece.
• The return must be sent in a rigid cardboard box, fully insured. Returns shipped in envelopes cannot be accepted.

Each return is inspected by our team before being processed. Pieces showing visible wear are not eligible for refund.

Write to returns@mesojewels.com with your order number. We will send you a prepaid shipping label, the cost of which is deducted from your refund:

• France: €6
• Belgium: €7
• Rest of Europe: €9
• Switzerland: CHF 11
• United Kingdom: £10
• United States and rest of world: €23

For defective, damaged, or non-conforming pieces, MESO covers return shipping at no charge.

Refunds are issued within 15 business days of receipt and inspection.

MESO does not process direct exchanges. To acquire a different piece, please return the original item and place a new order. This ensures the piece you want is reserved without delay.

Yes. Made-to-order gold pieces can be returned within 30 days of receipt, on the same conditions as every other piece. Pieces made to your own specifications, such as a size outside the listed range, an engraving or a custom project, cannot be returned, as they are produced specifically for you.

Every piece is inspected before dispatch. In the unlikely event that you notice a manufacturing defect, damage in transit, or receive a piece different from your order, please write to returns@mesojewels.com within seven (7) days of receipt, including photographs. MESO will arrange, at its expense, a replacement or full refund.