Refund policy
What is your return policy?
Online orders may be returned for refund within 30 days of receipt, provided the piece is unworn and in its original condition. To qualify:
- The piece must show no signs of wear, scratches, or traces of perfume or cosmetics.
- The original ceramic packaging and certificate of authenticity must be returned with the piece.
- The return must be sent in a rigid cardboard box, fully insured. Returns shipped in envelopes cannot be accepted.
Each return is inspected by our team before being processed. Pieces showing visible wear are not eligible for refund.
How do I request a return?
Write to returns@mesojewels.com with your order number. We will send you a prepaid shipping label, the cost of which is deducted from your refund:
- France: €6
- Belgium: €7
- Rest of Europe: €9
- Switzerland: CHF 11
- United Kingdom: £10
- United States and rest of world: €23
For defective, damaged, or non-conforming pieces, MESO covers return shipping at no charge.
Refunds are issued within 15 business days of receipt and inspection.
Can I exchange a piece?
MESO does not process direct exchanges. To acquire a different piece, please return the original item and place a new order. This ensures the piece you want is reserved without delay.
Can I return a made-to-order or custom piece?
Yes. Made-to-order gold pieces can be returned within 30 days of receipt, on the same conditions as every other piece. Pieces made to your own specifications, such as a size outside the listed range, an engraving or a custom project, cannot be returned, as they are produced specifically for you.
What if my piece arrives with a defect?
Every piece is inspected before dispatch. In the unlikely event that you notice a manufacturing defect, damage in transit, or receive a piece different from your order, please write to returns@mesojewels.com within seven (7) days of receipt, including photographs. MESO will arrange, at its expense, a replacement or full refund.
Your statutory right of withdrawal is described in section 8 of our Terms. See also Shipping & Returns.